Client Satisfaction

What Our Clients
Say About Us

Since January 2021, we have collected satisfaction data from over 925 clients via independent questionnaire. The results speak for themselves — and we are proud of every single response.

0%

Would recommend
without hesitation

Survey Results

925 clients surveyed since January 2021

“How likely are you to recommend Optimum to family or friends?”

855
Said “Without Hesitation”
62
Said “Probably”
8
Said “Possibly”

Client Testimonials

500+ Testimonials —
A Selection of Recent Responses

“Really practical advice that was relevant and clear. Can’t thank you enough.”
Steve Mannix30 Mar 2026

Adviser: Stephen Biggs

“The service and advice is always first class from all staff concerned.”
Alan & Sarah Lane04 Mar 2026

Adviser: John Arrowsmith

“Georgina is always very friendly and shows interest in our lives & needs.”
Jill Knocker21 Apr 2026

Adviser: Georgina Kitteridge

“I’ve always had a very good opinion on how David Bright performs.”
G.21 Apr 2026

Adviser: David Bright

“Very friendly environment. Friendly & efficient staff.”
J.24 Apr 2026

Adviser: Optimum Team

“All round great service as in previous years.”
David Flower05 Mar 2026

Adviser: Gary Naylor

“Tosh always gives me the confidence that my financial matters are in safe hands. Always friendly, helpful and professional.”
R. M.Feb 2026

Adviser: Tosh Naylor

“Stephen Biggs is extremely thorough and leaves no stone unturned. Excellent service, couldn’t be better.”
P. H.Jan 2026

Adviser: Stephen Biggs

“John has managed our financial affairs since 1995. Always professional, helpful and friendly.”
R. & C. B.Dec 2025

Adviser: John Arrowsmith

“Georgina is an excellent adviser. She explains things clearly, listens to our concerns and provides sound, balanced advice.”
M. & J. T.Nov 2025

Adviser: Georgina Kitteridge

“Gary has been my adviser for over 25 years. I trust him completely and his advice has always been sound.”
B. W.Oct 2025

Adviser: Gary Naylor

“Michael explained everything very clearly and made me feel completely at ease. Very professional service throughout.”
S. & L. K.Sep 2025

Adviser: Michael MacLeod

These are a small selection from over 500 individual testimonials collected since 2021.

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